Cookie Policy

This Cookie Policy explains how True North Draw Hub uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use the website
• Improve your overall experience
• Provide relevant content and advertisements

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling out forms.

Examples:

• Age verification status
• Session authentication
• Security tokens
• Load balancing

Duration: Session cookies (deleted when you close your browser) or persistent cookies (remain until expiry or deletion)

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve how our website works.

Examples:

• Google Analytics (tracking page views, user flow, bounce rates)
• Website performance monitoring
• Error tracking and debugging
• A/B testing for service improvements

Duration: Typically 2 years from last activity

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use on our pages.

Examples:

• Language preferences
• Regional settings
• Display preferences (dark mode, font size)
• Previously viewed games or tickets
• Chat support functionality

Duration: Persistent cookies, typically 1 year

2.4 Targeting/Advertising Cookies

These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

Examples:

• Remarketing pixels
• Conversion tracking
• Interest-based advertising
• Social media advertising (Facebook Pixel, Twitter Pixel)

Duration: Typically 1-2 years

3. Third-Party Cookies

Some cookies on our website are placed by third-party service providers. We use the following third-party services that may set cookies:

3.1 Analytics Services

• Google Analytics: Website traffic analysis and user behavior tracking
• Hotjar: User experience and behavior analytics

3.2 Payment Processors

• Stripe/PayPal: Secure payment processing and fraud prevention

3.3 Customer Support

• Zendesk/Intercom: Live chat and customer support functionality

3.4 Security Services

• Cloudflare: Website security, DDoS protection, and performance optimization
• reCAPTCHA: Bot detection and spam prevention

4. How to Control Cookies

4.1 Cookie Banner

When you first visit our website, you will see a cookie banner asking for your consent. You can choose to:

• Accept all cookies: Allow all cookies for the best experience
• Decline non-essential cookies: Only allow strictly necessary cookies

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies
• Delete all cookies when you close your browser
• Set exceptions for specific websites

Browser-specific instructions:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

4.3 Opt-Out Tools

You can opt out of certain cookies using these tools:

• Google Analytics Opt-out Browser Add-on
• Network Advertising Initiative Opt-Out Tool
• Digital Advertising Alliance Opt-Out Tool

5. Impact of Disabling Cookies

If you choose to disable cookies, please note that:

• You may not be able to access all features of our website
• You may need to manually adjust some preferences every time you visit
• Some services and features may not function properly
• Your user experience may be significantly impaired
• You may be repeatedly asked to verify your age

6. Local Storage and Similar Technologies

In addition to cookies, we may use other technologies such as:

• Local Storage: To store larger amounts of data locally on your device
• Session Storage: To store temporary session data that is deleted when you close your browser
• Web Beacons: Small graphic images used to track user behavior and email opens
• Fingerprinting: Collecting device information for security and fraud prevention purposes

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.

8. Your Consent

By using our website and accepting cookies through our cookie banner, you consent to our use of cookies as described in this Cookie Policy. You can withdraw your consent at any time by:

• Clearing your browser cookies
• Adjusting your browser settings to block future cookies
• Using the opt-out tools mentioned above

9. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

True North Draw Hub Canada Inc.
Email: [email protected]
Phone: 1-800-XXX-XXXX

10. Detailed Cookie List

Below is a detailed list of cookies we use on our website:

Cookie Name	Purpose	Type	Duration
ageVerified	Stores age verification status	Necessary	1 year
cookiesAccepted	Stores cookie consent preference	Necessary	1 year
session_id	Maintains user session	Necessary	Session
_ga	Google Analytics tracking	Analytics	2 years
_gid	Google Analytics tracking	Analytics	24 hours
userPreferences	Stores user interface preferences	Functional	1 year

By continuing to use our website after reviewing this Cookie Policy, you acknowledge and consent to our use of cookies as described above.